Turn Customer Success Into a Revenue Engine

Align key stakeholders for repeatable wins

Give CS teams a better way to engage internal resources while driving buyer accountability. Accelerate value realization at every step with guided templates for team handoffs and customer projects.

See how Prelay works
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CS
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At risk
Onboarding
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Scoping
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CRO

A flexible team platform, built for Customer Success

Prelay’s flexible interface of Plays and Assists supports any range of complex project or resource management needs.

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Pre-to-Post Sale Handoffs
Proactively collect and relay information that CS needs to execute with precision.
Onboarding & Deployments
Deliver value faster with interactive buyer workflows and process insights.
Renewals
Guide pre- and post-sales teams to success with customizable renewal playbooks.
Evaluations
Expansions
Scope additional use cases or product lines and grow your average customer value.

Put Your Customers on the Fast Track to Growth

Purpose-built for driving revenue, Prelay helps sales and customer success leaders better orchestrate their people and processes to hit milestones, win business, and strengthen buyer loyalty.

Efficiently Scale Any New CS Process

Build your own project playbooks, tailored for onboarding, renewals, hand-offs, and more. Guide internal teams to success at every step, and accelerate time to value for new customers.

Milestone
Discovery
Evaluation
Review
AS
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MJ

Collect Presales Data For Post-sales Success

Get the upfront data, requirements, and other items that CS needs to onboard customers successfully. Automatically sync this information with your CRM and eliminate the headaches of duplicate records and messy handoffs.

Easily Manage Onboardings & Deployments

Manage projects across accounts with a centralized dashboard, shared timelines, and proactive alerts. See where each deliverable sits at any moment, and accurately predict your path to revenue.

Discovery
Evaluation
Review
Stakeholders
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MJ

Drive Cross-Functional Collaboration

Make it easy for CS to coordinate requests across internal teams like sales, product, engineering, or leadership. Provide upfront context and integrated alerts, so teams can take action quickly – from within their core software.

Align Internal Teams & Buyers for a World-Class CX

Existing customers are your most profitable growth lever, but unlocking new expansions and renewals requires a team effort. Make it easy to engage internal specialists, while driving buyer accountability.

Unlock
10% Higher
CONVERSION RATES
Increased
3x Faster
Customer time to value
Lift
50% Less
INTERNAL ADMIN TIME
Stop
Stop revenue leak
via team alignment

“In Prelay, you know what to do, it’s quicker to ask for help from another team, and reporting to the customer is automatically updated. No other sales software simplifies all these workflows so elegantly. Buyers are immediately impressed and it certainly improves our conversion rates.”

Marius Koestler
CHIEF COMMERCIAL OFFICER, SKYFRI
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Start driving revenue faster as team

Companies across the globe are using Prelay to level up their GTM execution. Are you ready to join the Team Selling movement? Book a personalized demo to see our platform in action.

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